Update job notes
Requires the Edit Job Notes permission. If the job is already closed, you also need Edit Closed Jobs — see Work Order permissions.
Steps
Open the Work Order and find the job's card in the Jobs list.
Select the Job Notes field and enter or edit your note. If your organization has Complaint / Cause / Correction (3C) notes enabled for this job, the Complaint, Cause, and Correction fields also appear on the card — edit those the same way.
Click or tab out of the field you edited.
The field saves immediately — there is no separate Save button for notes edited this way.
You can also update the same notes from the job's Edit Job panel: select Edit Job on the job card, edit the fields in the panel's Notes section, and select Save. There, your note changes are saved together with any other changes on the panel, not immediately on blur. (The Notes section only appears in this panel if your organization has this option turned on; if you don't see it there, use the job card fields instead.)
If this step fails
If a note field shows a "This field is required" message after you save, the note doesn't yet meet the minimum length needed to close this job. Add a few more words describing the work — the message clears once the note is long enough. See Job fields for what each notes field is for.