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Estimate approval email was not received

You requested approval on an Estimate Work Order — either from an outside (non-employee) approver by email, or from an employee inside your organization — and the approver says they never received anything, or you just haven't heard back and want to check whether the request actually went anywhere.

Diagnostic steps

Work through these in order.

1. Is it possible the outside approver's email address was mistyped?

Confirmation: When you request approval from an outside approver, you type their name and email address into two plain text fields. The system does not strictly validate the format of what you type in that field — a misspelled or malformed address can be submitted without any warning shown to you. There is also no way to go back and re-view what you previously entered; the Request Approval dialog always opens blank, even if a request is already pending.

Resolution: Since you can't check the address you already sent, the practical fix is to send it again. Reopen the request and re-enter the outside approver's name and email carefully, then resubmit. See Request Estimate Work Order approval for the normal steps — the Request action stays available on an estimate as long as it isn't already Approved or Closed, so you can resend without losing your place.

2. Did the request actually go through, or did it fail silently?

Confirmation: Submitting a Request Approval shows an "Approval Requested" confirmation message when it succeeds. If it fails instead, you'll see an error message, not a silent failure with nothing happening.

Resolution: If you don't remember seeing a confirmation, or you saw an error, treat the request as never sent and resubmit it from the estimate. If it fails again with an error, submit a support request with the estimate's Work Order number and the exact error text.

3. What is the estimate's current status?

Confirmation: Check the estimate's status. Pending means a request was successfully recorded and the estimate is waiting on a decision — that confirms the system captured a request, though it does not confirm the email itself arrived. New means no request has been successfully recorded at all. See Estimate Work Order statuses for the full status list.

Resolution: If the status is still New, the request was never submitted (or failed) — go back to step 2 and resubmit. If the status is Pending, the system has a recorded request; the open question is only whether the email itself was delivered, which isn't something you or this article can confirm from the app (see step 5).

4. Can someone inside your organization approve it directly instead of waiting on the email?

Confirmation: Requesting approval from an outside approver is one path; an internal employee with the right permission can also approve the estimate directly inside the app, using their own user ID and PIN. This doesn't depend on any email having been sent or received at all.

Resolution: If your process allows an internal employee to approve this estimate instead of (or in addition to) an outside approver, have that employee open the estimate and use the Approve action directly. This sidesteps the email question entirely.

5. None of the above resolves it

Confirmation: At this point you've confirmed (or resent) the request and the estimate shows Pending, but the intended approver still says nothing arrived. Whether an email was actually sent, and whether it was delivered, is not something the app's front end can show you either way — that depends on the email service behind the scenes.

Resolution: Submit a support request with the Work Order number, the outside approver's name and email address as you most recently entered them, and the estimate's current status. Actual email delivery is outside what you or this article can verify directly — support can check the backend/email-service side.