100 Best Fleets Dashboard
NAFA’s 100 Best Fleets competition is the premier benchmarking program in the fleet industry, recognizing innovation, operational excellence, and leadership. While RTA Fleet360 contains many of the metrics used in the competition, these insights were previously spread across multiple dashboards and reports, making it difficult to view them together in a single, cohesive location.
The new 100 Best Fleets Dashboard solves this by consolidating all key performance indicators required for competition benchmarking into one centralized dashboard within Fleet360. Users can now access the complete set of metrics in a unified view, making it easier to evaluate performance, identify trends, and prepare for competition submissions from a single source of truth.
Accessing the 100 Best Fleets Dashboard
From the Fleet360 Navigation menu, expand the Home area
Expand the Analytics section
Click on Dashboard
From the dropdown in the upper right, click on 100 Best Fleets Dashboard, which is now third on the list.
The dashboard displays benchmark values for top-performing fleets in a banner above your own metrics, allowing you to instantly compare your performance against industry leaders.
Dashboard Widget Explanations
Name | Type | Description |
Average Default Labor Rate | KPI | Average default labor rate for active technicians in Fleet360 |
Effective Labor Rate (Prior Year) | KPI | Average effective labor rate billed during the prior calendar year. |
Effective Labor Rate (Current YTD) | KPI | Average effective labor rate billed in the current calendar year to date. |
Average Outside Labor Rate | KPI | Average outside labor rate for active customers |
Average Outside Parts Markup | KPI | Average outside parts markup percentage for active customers |
Average Parts Markup | KPI | Average internal parts markup percentage for active customers |
Average Fuel Markup: Add to | KPI | Average fuel markup (add to) for active customers |
Average Fuel Markup: Flat Price | KPI | Average fuel markup (flat price) for active customers |
Average Fuel Markup: Percent | KPI | Average fuel markup (percent) for active customers |
% of Parts Filled < 2 Hours | KPI | Percentage of part requests fulfilled within 2 hours over the last 12 months, measured from the time the request is created to the moment the part is posted to a work order.
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% of Parts Filled < 8 Hours | KPI | Percentage of part requests fulfilled within 8 hours over the last 12 months, measured from the time the request is created to the moment the part is posted to a work order.
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% of Parts Filled < 24 Hours | KPI | Percentage of part requests fulfilled within 24 hours over the last 12 months, measured from the time the request is created to the moment the part is posted to a work order.
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% of Work Orders < 24 Hours | KPI | Percentage of work orders completed in under 24 hours, measured from the moment the work order is created to when it is closed. |
% of Work Orders < 48 Hours | KPI | Percentage of work orders completed in under 48 hours, measured from the moment the work order is created to when it is closed. |
% of Work Orders < 72 Hours | KPI | Percentage of work orders completed in under 72 hours, measured from the moment the work order is created to when it is closed. |
Comeback Rate | KPI | Percentage of work order lines identified as rework or comeback over the last 12 months. A line is counted when its repair code description includes “rework” or “comeback.” |
Scheduled vs Unscheduled Ratio | KPI | Comparison of scheduled versus unscheduled work orders over the last 12 months. A work order is counted as scheduled if the reason code includes “scheduled”, “routine” or “PM”. |
PM Compliance | KPI | Percentage of preventive maintenance services completed on time over the last 12 months. A PM is considered late if completed after its due interval, including any applicable tolerance. |
Technician Productivity | KPI | Percentage of billed technician hours compared to the expected paid hours, assuming all technicians who performed work over the last 12 months were available for the full 2,080 annual hours..
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Direct vs Indirect Hours | KPI | Ratio of direct technician working hours to indirect hours over the last 12 months.
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Annual Time Billed to Work Orders per Technician | KPI | Average billed work order hours per technician over the last 12 months.
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Annual Training Hours per Technician | KPI | Average training hours per technician over the last 12 months. This requires the use of paperless shop and an indirect code that has “training” in its description. |
Asset/Technician Ratio | KPI | Number of active assets per technicians who performed work over the last 12 months.
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Average Fleet Availability (Prior Year) | KPI | Average fleet availability for the prior calendar year. |
Average Fleet Availability (Current YTD) | KPI | Average fleet availability for the current calendar year to date. |
Mean vs Median Age | Bar Chart | Displays the mean and median age of active fleet assets. |
De Facto Replacement vs Target Life Cycle | Bar Chart | Compares the actual average replacement age to the average target lifecycle value. |