Part Warranty Claim Deny Reasons

Part Management> Settings> Part Warranty Claim Deny Reasons

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Warranty Claim Denial Reasons – Setup and Usage

Overview

This feature allows users to create and manage warranty claim denial reasons. These reasons can be selected during the claims process for review and reporting.

Key Features

• Ability to create Reason Codes with a name (max 25 characters) and a description

• Descriptions are stored in settings but are not visible in the selection drop-down

• New reasons must be unique and cannot contain punctuation or special characters

Common Warranty Claim Denial Reasons

Below are typical reasons why warranty claims may be denied:

1. Expired Warranty – The claim falls outside the warranty period

2. Improper Use – The product was misused or not maintained per guidelines

3. Unauthorized Repair – Repairs were performed by an unapproved provider

4. Lack of Documentation – Required paperwork or proof of purchase is missing

5. Pre-Existing Damage – Damage existed before warranty coverage

6. Wear and Tear – Normal usage deterioration is not covered

7. Fraudulent Claim – The claim is flagged as false or misleading

8. Non-Covered Part – The claimed item is not included in the warranty

9. Unapproved Modification – Unauthorized changes were made to the product

10. Environmental Damage – External factors (e.g., weather, accidents) caused the issue

Navigate Creating a Denial Reason

1. Access Settings Under Part Management → Warranty Claims Denial Reasons

   

2. Click "Add New Reason."

   

3. Enter a Name (Max 25 characters, no special characters)

4. Enter a Description (for internal reference)

5. Save the Reason

   

Best Practices

• Avoid duplicate reasons by checking descriptions before adding a new entry

• Use concise, clear names to ensure easy selection during claims processing

• Regularly review and update the list to keep it relevant