M&R Dashboard: Paperless Shop
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Overview
The M&R Dashboard: Paperless Shop provides an examination of maintenance and repair practices focusing on the use of paperless shop. It is part of the M&R Dashboards group.
Navigating the Dashboard
Log in and navigate to Home → Analytics → Dashboard.
Select M&R Dashboard: Paperless Shop from the dropdown in the top-right corner. If it is not immediately visible, scroll down through the list to locate it.
Use the filter bar at the top of the dashboard to narrow data by the available filters.
Use the sub-tabs within each widget section to switch between views where available.
Filters
Filter | Description |
|---|---|
Filter by Zone | Filter all widgets by Zone |
Filter by Region | Filter all widgets by Region |
Filter by Facility | Filters all widgets to a specific facility |
Filter by Facility Abbreviation | Filters all widgets using the facility's abbreviated code |
Filter by Year | Filters by transaction created date using a drilldown hierarchy: Year → Quarter → Month → Week → Date |
Filter by Fiscal Year | Filters by transaction created date using a drilldown hierarchy: Fiscal Year → Month → Date |
Widgets
Direct vs Indirect Hours
Widget / Sub-tab | Description |
|---|---|
Direct vs Indirect Hours | Total direct and indirect labor hours by technician that were logged using paperless shop. If the technician worked on a work order not using paperless shop then the hours would not show up here |
Mechanic List | List of mechanics and their direct vs indirect hours |
% of Direct vs Indirect Hours | Percentage of direct and indirect labor hours by technician that were logged using paperless shop. If the technician worked on a work order not using paperless shop then the hours would not show up here |
Mechanic List | List of mechanics and their direct vs indirect hour percentages |
Efficiency Rate
Widget / Sub-tab | Description |
|---|---|
Region, Facility & Mechanic/Technician Drill Down Efficiency Rate | Comparison of hours worked versus the estimated hours for work orders done in paperless shop. Able to drilldown by Region, Facility and then Technician |
Mechanic List | List of mechanics and their efficiency rates |
FAQs & Tips
Q: Why isn't the dashboard loading? Some browser settings (cookie blockers, strict privacy modes) can prevent the dashboard from rendering. See the browser settings guide linked at the top of this page, or contact tech support.
Q: Why might a technician not appear in these widgets? Only hours logged through paperless shop are included in this dashboard. If a technician worked on a work order without using paperless shop, those hours will not appear here.
Q: How is the Efficiency Rate calculated? The Efficiency Rate is a comparison of the actual hours worked versus the estimated hours for work orders completed through paperless shop.
Q: What is the difference between Direct and Indirect hours? Direct hours are time spent working directly on a vehicle or repair job. Indirect hours are time spent on non-repair activities such as administrative tasks, training, or shop maintenance.
Q: Can I filter multiple values at once? Yes. Most filter fields support multi-select. Click the filter field and select as many values as needed.
Q: What do the right-click options on a widget do? Right-clicking on any widget opens a Chart Options menu with the following actions:
Option | Description |
|---|---|
Copy cell value | Copies the value of the selected data point to your clipboard |
Key driver analysis | Analyzes which factors are most influencing the metric in the selected widget |
View data | Displays a summary table of the data behind the widget |
Monitor in activity center | Not available in RTA |
Share | Not available in RTA |
Subscribe | Subscribe to receive scheduled email updates of the widget's data |
Alerts | Set up threshold-based alerts to be notified when a metric crosses a defined value |
Notes | Add or view notes attached to the widget for team collaboration |
Storytelling snapshots | Not available in RTA |
Download | Download the widget's data or chart as a file (e.g., CSV, image) |
See container options | Access additional options for the widget's container. Container options include: Full screen (expands the widget to full screen), Monitor in activity center (not available in RTA), Share (not available in RTA), Alerts (set threshold-based alerts on the container), and Notes (add or view notes on the container) |
Q: What do the selection toolbar icons mean? The toolbar icons appear at the top of the dashboard and allow you to interact with chart selections.
Icon | Name | Description |
|---|---|---|
 | Lasso/Selection Tool | Select one or more data points on a chart |
 | Clear Selection | Clears the current selection on the chart |
 | Cancel | Cancels the current action |
 | Confirm | Confirms the current action |
For more information on the M&R Dashboards, see the M&R Dashboards Overview.