M&R Dashboard: Work Order Status and Length
Some web browser settings may cause Dashboards to not load. Click here for a list of instructions to update or change your web browser settings. If the issue continues please reach out to tech support for further assistance.
Overview
The M&R Dashboard: Work Order Status and Length provides an examination of maintenance and repair practices focusing on the current status and length of work orders. It is part of the M&R Dashboards group.
Navigating the Dashboard
Log in and navigate to Home → Analytics → Dashboard.
Select M&R Dashboard: Work Order Status and Length from the dropdown in the top-right corner. If it is not immediately visible, scroll down through the list to locate it.
Use the filter bar at the top of the dashboard to narrow data by the available filters.
Use the sub-tabs within each widget section to switch between views where available.
Filters
Filter | Description |
|---|---|
Filter by Zone | Filter all widgets by Zone |
Filter by Region | Filter all widgets by Region |
Filter by Facility | Filters all widgets to a specific facility |
Filter by Facility Abbreviation | Filters all widgets using the facility's abbreviated code |
Filter by Work Order Date | Filters by work order date using a drilldown hierarchy: Year → Quarter → Month → Week → Date |
Filter by Create Date | Filters by work order create date using a drilldown hierarchy: Year → Quarter → Month → Week → Date |
Filter by Create Date (Fiscal Year) | Filters by work order create date using a drilldown hierarchy: Fiscal Year → Month → Date |
Filter by Work Order Cause | Filters all widgets to a specific work order cause |
Filter by Priority Description | Filters all widgets to a specific work order priority |
Filter by VMRS Description | Filters all widgets to a specific VMRS description |
Sheet 1: Work Order Status and Length
Open Work Orders
Widget / Sub-tab | Description |
|---|---|
Number of Open Work Orders | Count of work orders that have a system status of "Open", "Ready for Review" or "Re-Opened" |
Work Order List | List of all open work orders |
Number of Open Work Order Lines | Number of work order lines that have a status that is open |
Job List | List of all open work order lines |
Number of Work Orders Ready for Review | Number of work orders that have a system status of ready for review. This is an automatic change in status when all work order lines are closed |
Work Order List | List of work orders ready for review |
Year to Date: Number of Closed Work Orders | Count of work orders that are closed in the current calendar year to date |
Fiscal Year to Date: Number of Closed Work Orders | Count of work orders that are closed in the current fiscal year to date |
Work Order Status Breakdown
Widget / Sub-tab | Description |
|---|---|
Open Work Orders by Status | Count of work orders that have a system status of "Open", "Ready for Review" or "Re-Opened" by their custom work order status |
Work Order List | List of open work orders filtered by status |
Number of Work Orders Waiting for Parts | Count of work orders that have a custom status with "Parts" in the description |
Work Order List | List of work orders waiting for parts |
Year to Date: Comeback Rate | Count of work order lines that have a repair type that has "Rework", "Comeback", or "Comeba" in their description, calendar year to date |
Fiscal Year to Date: Comeback Rate | Count of work order lines that have a repair type that has "Rework", "Comeback", or "Comeba" in their description, fiscal year to date |
Number of Work Orders Waiting for Bays | Number of work orders that have a current custom work order status with "Bay" in the description |
Work Order List | List of work orders waiting for bays |
Average Days Passed per Deferred Job | Average days between the date a job was deferred and today |
Open Work Order Age
Widget / Sub-tab | Description |
|---|---|
Open Work Orders: < 24 Hours | Count of work orders that have a system status of "Open", "Ready for Review" or "Re-Opened" with a create timestamp within the last 24 hours |
Work Order List | List of open work orders open less than 24 hours |
Open Work Orders: > 24 Hours | Count of work orders that have a system status of "Open", "Ready for Review" or "Re-Opened" with a create timestamp between the last 24 and 48 hours |
Work Order List | List of open work orders open between 24 and 48 hours |
Open Work Orders: > 48 Hours | Count of work orders that have a system status of "Open", "Ready for Review" or "Re-Opened" with a create timestamp greater than the last 48 hours |
Work Order List | List of open work orders open more than 48 hours |
Average Work Order Length (Hours) Year to Date | Average work order length of work orders that were closed this calendar year to date |
Average Work Order Length (Hours) Year over Year | Average work order length by work order closed month/year for the calendar/fiscal year |
Work Order List | List of work orders and their lengths |
FAQs & Tips
Q: Why isn't the dashboard loading? Some browser settings (cookie blockers, strict privacy modes) can prevent the dashboard from rendering. See the browser settings guide linked at the top of this page, or contact tech support.
Q: What system statuses are considered "Open" for work orders? Work orders with a system status of "Open", "Ready for Review", or "Re-Opened" are counted as open across all open work order widgets.
Q: What is the Comeback Rate based on? The Comeback Rate counts work order lines that have a repair type containing "Rework", "Comeback", or "Comeba" in their description.
Q: Can I filter multiple values at once? Yes. Most filter fields support multi-select. Click the filter field and select as many values as needed.
Q: What is the difference between calendar year and fiscal year views? Calendar year views use Jan–Dec. Fiscal year views use your organization's defined fiscal year dates set in the system settings.
Q: What do the right-click options on a widget do? Right-clicking on any widget opens a Chart Options menu with the following actions:
Option | Description |
|---|---|
Copy cell value | Copies the value of the selected data point to your clipboard |
Key driver analysis | Analyzes which factors are most influencing the metric in the selected widget |
View data | Displays a summary table of the data behind the widget |
Monitor in activity center | Not available in RTA |
Share | Not available in RTA |
Subscribe | Subscribe to receive scheduled email updates of the widget's data |
Alerts | Set up threshold-based alerts to be notified when a metric crosses a defined value |
Notes | Add or view notes attached to the widget for team collaboration |
Storytelling snapshots | Not available in RTA |
Download | Download the widget as Data (a Microsoft Excel .xlsx file), Image (PNG) or PDF. Widgets download one at a time; a whole dashboard cannot be downloaded as one file. |
See container options | Access additional options for the widget's container. Container options include: Full screen (expands the widget to full screen), Monitor in activity center (not available in RTA), Share (not available in RTA), Alerts (set threshold-based alerts on the container), and Notes (add or view notes on the container) |
Q: What do the selection toolbar icons mean? The toolbar icons appear at the top of the dashboard and allow you to interact with chart selections.
Icon | Name | Description |
|---|---|---|
 | Lasso/Selection Tool | Select one or more data points on a chart |
 | Clear Selection | Clears the current selection on the chart |
 | Cancel | Cancels the current action |
 | Confirm | Confirms the current action |
Why the card count may not match the detail rows
The KPI cards and the list views under them are built differently, so the number on a card and the number of rows in the list below it will not always agree. This is expected, not a data error.
Cards count distinct work orders. Number of Open Work Orders and Number of Work Orders Ready for Review each count a work order once, no matter how many lines, regions or zones it is attached to.
Ready for Review is already inside Open Work Orders. Open Work Orders counts every work order whose system status is Open, Ready for Review or Re-Opened. Do not add the Ready for Review card to the Open Work Orders card; the Ready for Review work orders are a subset.
All Facilities lists can repeat a work order. A facility can belong to more than one region, and a region to more than one zone. When the dashboard is not filtered to a single region or zone, the Work Order List and Job List show one row for each region or zone grouping the work order’s facility belongs to, so the same work order number can appear on more than one row and the row count runs higher than the card.
Dashboard data is not live. The dashboards load from a scheduled refresh of your Fleet360 data, roughly every four hours, so a work order closed or reopened a few minutes ago may not have moved yet. The work order screens in Fleet360 are always current.
To compare a card against its list, first filter to one region or one zone (or one facility) using the filter bar, then compare. Filtered that way each work order appears once and the row count matches the card. If a single-facility view still disagrees with the work order screen, note the time of the last refresh before reporting it.
For more information on the M&R Dashboards, see Maintenance and Repair.