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Resource Center Tile

What Is the Resource Center?

The Resource Center is Fleet360’s built-in help system, accessible at any time without leaving the application. Whether you’ve forgotten how to perform a specific function or need a quick explanation of a feature, the Resource Center puts help where you need it most — right inside the software.

Access it by clicking the question mark (?) icon in the upper-right corner of Fleet360.

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 What’s Inside

The Resource Center includes five help tools:

Feature

What It Does

Guided Tours

Step-by-step, click-through walkthroughs for common functions and actions.

Knowledge Base

Opens http://docs.rtafleet.com — RTA's full library of Fleet360 help articles.

Video Tutorials

Short micro-learning videos organized into series, with completion tracking.

Announcements

In-app notifications for new releases, features, and important updates.

AI Assistant

Ask plain-language questions; the AI searches the Knowledge Base and returns answers.

Guided Tours

Guided Tours walk you through actions step by step with on-screen prompts. Search for a specific task or browse available tours. Not every function has a guided tour, but many common workflows do.

RTA Knowledge Base

Clicking this option opens http://docs.rtafleet.com in a new browser tab — RTA’s complete library of help articles covering all Fleet360 features. Articles are organized to mirror Fleet360’s menu structure, so they’re easy to navigate. You can also use the AI Assistant to search the Knowledge Base for you.

Video Tutorials

Short micro-learning videos are organized into series by topic. As you watch, the system tracks your progress and shows completion percentages per series — a convenient way to get new team members up to speed quickly.

Announcements

This section surfaces RTA release notes and other important messages. A badge will appear on the question mark icon when there are unread announcements, so you’ll always know when something new has been posted.

AI Assistant

The AI Assistant lets you ask questions in plain language and returns answers sourced directly from the Knowledge Base. For best results, ask in full question form (e.g., “How do I create a new work order?”) rather than entering broad keywords. The Assistant also provides links to the source articles for deeper reading. Chat history is retained until you start a new chat.

Tip: For the fastest answers, try the AI Assistant first. It searches the Knowledge Base on your behalf and returns a direct response, saving you time browsing articles.

 For the full Resource Center documentation, visit: Fleet360 Resource Center

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