Job status values
This reference describes the job status values in Fleet360 Work Orders. Use it when you need to understand what a job's current status means, what it allows, or what must happen to move the job forward.
Job statuses
Status | What it means | How it is set | Effect on postings |
|---|---|---|---|
Open | The job has been added to the Work Order but work has not started. No technician has been assigned or no work has been recorded yet. | System sets this when the job is created. | Postings can be added. |
In Progress | Work is actively being performed on this job. A technician is assigned and labor and parts are being recorded. | Set when a technician is assigned and starts work, or when a closed job is reopened. | Postings can be added: labor, parts, tires, miscellaneous. |
Closed | All work on this job is complete. The job's cost total is final. | Set by the technician or a user with the appropriate permission. | No further postings can be added unless the job is reopened. |
How job status changes
Job added
└─ Open (unstarted)
└─ In Progress ──────┐
└─ Closed │ (reopen)
└─ In Progress ◄─┘
A job moves forward as work progresses and backward only when explicitly reopened. Reopening a closed job requires the parent Work Order to be open — if the Work Order is already Closed, the Work Order must be reopened first.
What closing a job means for the Work Order
When a job is closed, it removes itself from the count of open jobs on the Work Order. When the last open job is closed, the Work Order automatically moves to Ready for Review.
If you close a job and the Work Order does not advance to Ready for Review, at least one other job is still open. Check the Jobs tab for any remaining In Progress or Open jobs.
Reopening a closed job
A closed job can be reopened if additional work needs to be recorded or a posting error must be corrected. Reopening a job:
Returns the job to In Progress
Allows new postings to be added
Returns the parent Work Order to In Progress if it had reached Ready for Review
After corrections are made, close the job again. See Job lifecycle for the full context.
Related tasks
Add a job to a Work Order (how-to — link pending)