Work Orders and jobs — how they relate
Work Orders and jobs are the two primary structures you work with in Fleet360 maintenance. Understanding how they fit together helps you know where to enter information, what each status means, and why costs show up the way they do. This article is most useful if you are new to Fleet360, transitioning from an earlier version, or trying to make sense of a workflow step that isn't behaving as expected.
The Work Order as the container
A Work Order represents a maintenance event — a vehicle or asset brought in to be serviced. It records the high-level context: which asset is being worked on, who opened the Work Order, when work started and ended, and the overall status of the event.
A Work Order holds one or more jobs. It does not hold the details of individual work tasks or parts directly — those belong to jobs. The Work Order is the container; jobs are what go inside it.
When you look at a Work Order's cost total, that number reflects everything posted across all of its jobs combined.
Jobs as the unit of work
A job is a specific piece of work within a Work Order. Each job has its own:
Job type — the category of work being performed (for example, a repair type or VMRS code)
Technician assignment — who is responsible for completing the job
Status — whether the job is open, in progress, or closed
Notes — observations, 3C notes (complaint, cause, correction), and other job-level records
A Work Order can contain many jobs. A technician working through multiple repair items on the same asset would have a separate job for each item.
Jobs close individually. The Work Order can only be closed after all of its jobs are closed.
From jobs to postings to costs
A posting is a record of something that was applied to a job: labor time, a part, a tire, or a miscellaneous charge. When a technician records hours worked, that creates a labor posting. When a part is consumed, that creates a parts posting.
Each posting has a transaction type (labor, parts, tire, or miscellaneous) and a dollar amount. As postings accumulate on a job, they build toward the job's cost total. The Work Order's total cost is the sum of postings across all its jobs.
The relationship in sequence:
A Work Order is created for an asset.
Jobs are added to define the work to be done.
Technicians and parts personnel add postings to jobs as work happens.
Posting totals roll up to each job's cost.
Job costs roll up to the Work Order total.
Why "line" and "job" appear in the same product
If you have used Fleet360 for a while, you have likely seen the term Line or Work Order Line. In the redesigned Work Order experience, the unit of work is called a Job. These terms refer to the same concept — a specific work item within a Work Order.
The term "Line" remains visible in some parts of the product during transition. If you see "Line" and "Job" in different places and are unsure whether they are the same thing, they are. "Job" is the current approved term for all new and future documentation.