Research is unavailable or did not finish
Research this one is not offered, the confirmation cannot proceed, FleetHQ refuses the request, or the card later reports that research did not produce a complete analysis.
Diagnostic steps
Check whether the card is detector-only. Research is offered only when a deeper analysis is still needed. A card that already contains a researched root cause does not offer the action.
Check for Researching. If the badge is present, a request is already running. → Research is still running, below.
Check your permission. You need Act on FleetHQ Insights (
fleetHq:act). → The action is missing, below.Open the confirmation and read the balance. If the balance is insufficient, FleetHQ disables the spend. If the balance could not be checked, the request can still be submitted and your remaining credits are checked when the request is processed. See The credit check failed, below.
Read the exact card state after an attempt.
Research didn't finish means the pass ended without a finished result.
Analysis unavailable means the investigation did not pass the quality checks needed for a usable analysis.
Deeper dive needed means the investigation found partial information and will retry automatically.
Use Research this one again only when it is still offered. FleetHQ withholds the button when a repeat would be unsafe or cannot produce a different result.
Resolution paths
The action is missing
Confirm FleetHQ enabled and ask an administrator for Act on FleetHQ Insights. If you have permission, the card may already be researched, may be closed, or may have a previous failure that is not safe to repeat.
Automatic research being off does not remove the manual action.
The credit check failed
Not enough AI credits remaining this month, do not submit the request. Wait for the balance to renew or follow your organization's process for additional capacity.
We couldn't check your remaining AI credit balance: the confirmation stays available, and the request is checked against your remaining credits when it is submitted. If you prefer to see the balance first, close the dialog and try again later.
Research is still running
Leave the page open or continue other work. Research runs in the background, the state survives a reload, and the card updates automatically. Do not try to start a duplicate request.
If Researching remains well beyond the normal “can take a minute” period, reload once. If it still remains, contact RTA Support with the tenant, metric name, and approximate start time.
Deeper dive needed
Read What the deep dive found so far as a partial lead only. FleetHQ has not established a complete root cause and will retry automatically; do not spend again while that automatic retry is pending.
Analysis unavailable or research didn't finish
Read the displayed reason. Retry only if Research this one is offered again. A missing action can be deliberate protection against charging for a repeat that cannot succeed.
Contact RTA Support when a retryable failure repeats. Include the tenant, metric, displayed state and reason, and approximate attempt time. Do not include internal identifiers unless Support requests them.