Work Orders (KPI)

Total WOs worked on: This is a count of every work order that has a posting that is within the date range of the report. Miscellaneous WO's are not included.
Total WO cost: This is a total of work order postings (Part, Labor, Tire, Misc.) by date. This cost includes markup and overhead calculations. Tax and Shop Supply charges are not included in this cost. Miscellaneous WOs also are not included.
Average WO cost: This takes the above count of WOs worked on and divides by the above Total WO Cost.
Highest WO cost: This is a total of Part, Labor, Tire, Misc. postings for a single work order then displaying the WO number and the total of the postings that occurred within the date range of the report.
Oldest open WO: This is the Work Order number that still has the Open status on it and the oldest created date. If 2 WO's have the same date the Lowest WO number is displayed.
Total deferred jobs: This is the total Work Order lines that are currently deferred.
Total open driver reports: This is a count of the number Driver reports open. (A single report can have multiple complaints on it but it is still counted as a single report.)
Total open service bulletins: This is a count of the number of Open WO's that are being tracked in the service bulletin listing. This is a combination of Service Bulletins, Campaigns, & Recalls.
Most common repairs: For the date range of the report, this is a tally of the number of times and the total $$ posted to the respective VMRS code. This is based on the transaction date, open or closed WO's. There are 5 VMRS codes displayed with following layout:
VMRS Code / Description – Total Count – Total Cost
Total open WOs: This is a count of work orders created in the facility. This will include any WO's for vehicles that belong to other facilities but the WO in this facility.
Total open WO lines: This is a count of open and partial lines on open WOs.
Average days open for completed WOs: If a WO transaction exists in the date range, and the WO that transaction belongs to is closed, the "days open" from that WO are added up and then divided by the number of WO's found.
Total inside repairs: This counts the number of WO lines with Inside part, labor, tire, warranty, or miscellaneous postings for the date range of the report. (If there is a inside posting to a outside line that counts too.)
Total outside repairs: This counts the number of WO lines that had Outside part or labor postings for the date range of the report. (If there is a inside posting to a outside line that counts too.)
Ratio of inside to outside repairs: This ratio is calculated from the previous 2 lines. The total WO count divided by the total count of outside WO's. i.e. (528 / 28 = 18 ---- Ratio = 18:1)
Highest repair cost vehicles: This is the total Transactions for each vehicle for the date range of the report and the top 5 vehicles are listed in descending order. This also includes overhead but not tax.