RTA Web - Warranty Claims File Primary Info Panel
The primary info panel of the warranty claim houses all of the primary overview information associated with the created claim.
The table below will describe each of the visible items. Editable items can be edited by clicking in the field, updating the information and clicking the checkmark to save the field entry.
Field | Definition/Use | Editable |
|---|---|---|
Status | Displays the current status of the claim and is editable by clicking the status and updating it | Yes |
Vendor Claim ID | Claim ID entered on the claim, if any. Can also be known as the RMA# (Return Merchandise Authorization) | Yes |
Type | Type of Claim (OEM, PART, LABOR) is established when the claim is generated | No |
Claim Amount | Amount attempting to be claimed | Yes |
Created Date | Date the claim was created | No |
Vendor | The vendor to whom the claim will be submitted. (Comes from the vendor on the work order that was posted where the item filed for an OEM item and a part vendor for part types based on the component purchase order that was found | Yes |
Received Amount | Amount received from the vendor | Yes |
Last Updated | The date of the last update/status change to the claim | No |
Claim Notes | Any notes relevant to the claim | Yes |