RTA Mobile - Getting Started
APPLIES TO: SaaS and Hosted SQL Customers
This information only applies to RTA Software-as-a-Service and Hosted SQL customers.
Get the Mobile App
Important
Your user account must first be setup by your administrator to connect your rta-host.com login with your RTA Classic username. Please ensure this has been completed by your RTA Administrator prior to proceeding.
The RTA Mobile App is available for both Android and iOS smart phones and tablets. The App is available to download from both Google Play and the App Store.
Google Play: https://play.google.com/store/apps/details?id=com.rtafleet.hive
Apple App Store: https://itunes.apple.com/us/app/rta-mobile/id1386399195?mt=8
Logging in to RTA Mobile
Once you have downloaded the app, follow the below instructions to get started in RTA Mobile:
1. Click on the App icon on your mobile device (Figure 1)
Figure 1
2. Next, tap the “Sign In” button and select “Continue” if prompted.
3. Then, tap “Log in at rta-host.com” and enter your username. It should follow this format: [username]@rta-host.com (Figure 3). When completed, tap “Next”.
Figure 3
4. When prompted, enter your password and tap “Sign In” (Figure 4). You will be redirected to the RTA Mobile App.
Figure 4
If you see the image below when you log in, this is because your profile has not been set up properly. You can still get into the other areas of the mobile app. Your dashboards are just not linked. This is NOT a bug. If you want your dashboards to show up, you will have to get with your admin and edit your profile on app.rtafleet.com website. They will need to input in a Classic username to link the mobile app to your RTA username.
Troubleshooting: sign-in and “user profile is misconfigured”
RTA Mobile signs in with the same login you use for Fleet360. What the app can do after sign-in is controlled by the user’s Fleet360 profile, so most access problems are fixed by a Fleet360 administrator under Admin > Users, not in the app.
The app says “You are successfully logged in, but your user profile is misconfigured”
The sign-in worked. The app then loaded the user’s Fleet360 profile and found something missing. Check the user under Admin > Users in this order:
Check | What to do |
|---|---|
1. Employee linked for the facility. The user has no Employee linked for the facility they use. | Open the user, select the facility, and link (or add) the employee. See User Links to Classic. Then tap the retry option on the app screen or sign out and back in. |
2. User group and facility access. The user is not in a User Group for that facility, so it has no permissions there. | Add the user to a user group and give it the facility (see User Group Maintenance and Creating New Users Individually). |
3. Desktop Username. The user profile has no Desktop Username for the organization. | Enter the Desktop Username on the user profile. See User Links to Classic. |
4. User disabled. The user is disabled in Fleet360. | Re-enable the user (see Deleting and Editing Users). |
5. Profile did not load. The user is set up correctly but the profile could not be loaded (network, or a problem on our side). | Check the device has a connection and retry. If the same user can sign in to Fleet360 in a browser but the app still shows this message, contact Support. |
The app shows the same message for all of these cases, so the administrator has to check the user in Fleet360 to tell which one it is.
Dashboards say the desktop username is missing
This is different from the message above: the app opens, only the Dashboards screen shows an error. Dashboards need the Desktop Username on the Fleet360 user profile. See User Links to Classic. The rest of the app works without it.
Paperless Shop is missing from the menu
The user has no Employee linked for the selected facility. Link or add an employee on the user profile in Fleet360. See User Links to Classic.
The user never received the invitation, or cannot set a password
Fleet360 and RTA Mobile share one account. The user sets it up once from the invitation email; see Account Set Up Using Invitation Email - User Perspective. If the email did not arrive, check spam and confirm the email address on the user profile in Fleet360 (see Creating New Users Individually).
RTA Inspect is a separate app with a separate account. A Fleet360 login does not sign in to RTA Inspect, and an RTA Inspect invitation does not create a Fleet360 user. For Inspect activation problems see RTA Inspect - Troubleshooting.
Before contacting Support
Confirm the same user can sign in to Fleet360 in a browser. If not, the problem is the user account, not the app.
Check the user in Admin > Users: enabled, in a user group, assigned to the facility, Desktop Username and Employee linked if dashboards or Paperless Shop are needed.
Check whether it is one user or one device. One user who fails on every device points at the profile; one device that fails for every user points at the device or app version.
Update the app from the App Store or Google Play and sign out and back in.
If the profile checks out and the app still fails, crashes, or closes on its own, contact RTA Support (support@rtafleet.com) with the user’s login email, the device model and OS version, the app version (Settings > About), and a screenshot of the message. App crashes need investigation and cannot be fixed from the user profile.
Sign Out of RTA Mobile
To exit the RTA Mobile App, choose “Settings” from the Main Menu, and then select “Sign Out” (Figure 20).
Figure 20
Features currently available on Mobile:
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