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RTA Inspect - Troubleshooting

A New User Cannot Activate Their Account

There is no Activate Account button in the app. Email users set their own password: tap Email Login, then Reset Password, enter the email address the invitation was sent to, set a password from the reset email, and sign in with Email Login. See RTA Inspect - User Account Set Up.
The user is waiting on an activation email or an activation code. Invited email users receive a password reset email, so there is nothing to activate.
No reset email arrives. Check junk and spam, confirm the address the user was invited with, then reach out to RTA Support (support@rtafleet.com) to review the account setup.

Common Reasons for Links to Fail

You have exceeded your license limit in RTA Inspect. In RTA Inspect, you are only allowed a certain number of licensed vehicles, so syncing vehicles over the limit will result in failures. No fret! You can simply “Unlink” a vehicle by checking its box within the “Unlink” button. Once that is done, a license should be freed up, and you can try to link again!
Duplicate VIN numbers on vehicles that were manually added to RTA Inspect. When linking over, if you have preexisting vehicles in RTA Inspect, RTA tries to match vehicles based on VINs. If RTA Inspect has 2 vehicles with the same VIN, the integration will fail to link because simply, we don’t know which RTA Inspect vehicle that RTA vehicle maps to!

Issue Sync

Issues found from RTA Inspect will be automatically added to the Driver Reports module in the vehicle’s home facility that they were reported on, and update the vehicle odometers accordingly. As status changes are made (for example, the issue is assigned to a work order in RTA), the integration will call back to RTA Inspect and update its status accordingly (such as “In Progress”). That’s it! Nothing else you need to do, except do your work and let RTA and RTA Inspect handle the rest!

Currently, it could take up to 15 minutes for issues to be synced both ways. So, if you expect something to be there, wait for at least 15 minutes, and then reach out to RTA Support (support@rtafleet.com) for troubleshooting.