RTA Inspect - User Account Set Up
Once users are added into RTA Inspect they will need to set up their individual accounts. See Adding Users Here: Adding Users. There are two different ways a user will get an invite and need to set up their account. One way is through a company email, and the other is if they do not have a company email. See the steps for each below.
User Set Up with Company Email
Downlaod and install RTA Inspect from the App store
Open RTA Inspect and tap Email Login. If the app is already signed in to another account, log out first.
Tap Reset Password at the bottom of the screen.
Enter the email address your invitation was sent to, then submit it.
Email users set their own password. There is no Activate Account button on the Email Login screen and no activation code to enter. Your invitation email asks you to set a password, and submitting your address on the Reset Password screen sends a password reset email.
The invitation email looks like this:
Welcome to RTA Inspect!
To get started, please set your password by following these steps:
Download and open the RTA Inspect mobile app
Tap "Email Login"
Tap "Reset Password" at the bottom of the screen
Enter your email address and submit
Check your inbox for a password reset email and follow the link to set your password
Return to the app and sign in with your email and new password
Welcome aboard!
The RTA Inspect Team
From the reset email, set a secure password (at least 6 digits).
Return to the app, tap Email Login, enter your email address and that password, then tap Sign In.
If the reset email does not arrive, check the junk and spam folders, and confirm the address you were invited with is the address you are entering. If it still does not arrive, contact support@rtafleet.com so the account setup can be reviewed.
Setting up several email users at once: use this same Reset Password path for each of them. It does not matter whether the users were invited from Inspect.rtafleet.com or from the mobile app, and there is no need to resend the invitations first. See RTA Inspect - Adding Users.
User Set up without a Company Email
Since we don't have a way to send account activation and sign-in instructions to this employee directly, you will need to deliver these instructions to the employee yourself. Instructions are automatically emailed to you when you created the user. One easy way to do this is to print the emailed instructions, including the company code and activation code and deliver these instructions to the employee. You could also send the instructions in a text message if that is available. The RTA Inspect app has convenient buttons for copying account activation instructions and sending them in text messages. Once these instructions are delivered, here are the employee's steps:
Open the mobile app
If the app is already logged in to another account, logout
Click "Employee ID Login"
Click "Activate/Reset Password"
Enter the Employee ID/Number
Enter the company code (found in the instructions, also found in the app settings: Fleet/Settings/Company)
Enter a secure password (at least 6 digits)
Click "Sign In"