RPV Emailer not Working
When clicking the email button in RPV, it throws an error saying that it cannot send the email.
When attempting to email a report from the RPV Advanced Report Viewer, it is not talking directly to a mail server. It is making a system call to Windows to determine what application is configured as the default email application on that individual workstation or inside of that specific profile on a terminal server.
In essence, it asks Windows, “What is the default email application", and once it finds it, it asks the default program to launch.
What type of mail server or protocols are being used are irrelevant to RTA and to the RPV report viewer. It passes the message and pdf file attachment to the default email application and that’s where it’s interaction ends.
It is up to the email application to be properly configured with an email account login and email server connection details.
If RTA is being run inside of a remote desktop session on Citrix or Microsoft Terminal Services, then an email application must be installed on the server. Each user profile on the server must have access to that application and that application must be configured for each user with the mail server details and a login account.
Note that Gmail, Hotmail, Yahoo Mail, are not APPLICATIONS. They are websites that run in a browser. They therefore cannot be used by default for sending reports. Some of these accounts may be able to be configured to be used by Outlook, Thunderbird, etc. APPLICATIONS, of course.